Comsky Acceptable Use Policy

Purpose and scope

This Acceptable Use Policy sets out what you may and may not do when you use the Comsky website and Services, which Comhard Technologies Pvt Ltd (“Comhard”, “we” or “us”), based in Noida, Uttar Pradesh, India, provides. It protects you, other customers, the people your messages reach, and our systems.

It is one policy for every Comsky product, and it forms part of the Comsky Terms of Service. Words defined there, such as “Services”, “Account” and “Customer Data”, have the same meaning here. A Product Schedule may add rules for a particular product. Where it does, those rules apply to that product together with this policy.

Who this policy applies to

It applies to the account owner, every user the account owner invites, and anyone who uses the Services through the account, including the customers of a reseller or distributor.

You are responsible for everything done under your Account, including by your users, your own customers and anyone you give access to. A partner is responsible for the conduct of the customers it manages. If a customer under a partner breaks this policy, we will tell the partner first and work through the partner where we can, unless the risk is urgent. When you remove a person from your Account, you should also remove their access to every product.

Prohibited content

You may not store, send, publish or process content, using the Services, that:

• is unlawful in India, or that you have no right to use
• infringes anyone’s copyright, trademark, patent or other intellectual property right
• sexually exploits or endangers children in any way, or shows nudity or sexual acts of a person without their consent
• is obscene, pornographic, defamatory, harassing, hateful or threatens violence, or promotes hatred on grounds such as religion, caste, gender or ethnicity
• impersonates another person or organisation, or misleads people about who sent it
• threatens the unity, integrity, defence, security or sovereignty of India, public order or friendly relations with other countries
• contains malware or is meant to damage a computer
• is knowingly false or misleading and is likely to cause harm, including fake reviews and false health or financial claims
• includes personal information of other people that you have no right to hold or share
• is otherwise prohibited by the Information Technology Act, 2000 and the rules under it

Prohibited activities

You may not use the Services to:

• commit or support fraud, phishing, scams, money laundering or any other crime
• send spam or unsolicited bulk messages, or collect information about people by deceptive means
• spread malware or run botnets
• attack, scan or disrupt any other person’s systems or networks
• avoid, tamper with or abuse metering, billing, limits or free offers, for example by creating accounts to repeat a trial
• mine cryptocurrency, unless a Product Schedule allows it
• resell or share access to the Services except as the Terms or a partner agreement allows
• build a product or service that competes with ours using non-public information from the Services
• break the law, or help anyone else to do so

System and network integrity

You may not try to gain unauthorised access to any account, system, network or data, including another customer’s. You may not probe, scan or test the security of the Services, run denial-of-service attacks, overload shared systems, interfere with how the Services work, or bypass an access control, even if you think you found a weakness. An attempt to reach another customer’s data is recorded against the account that made it.

If you find a security weakness, please tell us at [email protected] and give us reasonable time to fix it before you disclose it. We will not take action against anyone who reports a weakness in good faith, does not access or keep other people’s data, and does not disrupt the Services.

Messaging and communications conduct

If you use a Service to send email, SMS, WhatsApp or voice messages, or to make calls, you must:

• have the consent the law requires from each recipient, and keep a record of it
• identify yourself honestly as the sender, and not use a false sender name or number
• follow the Telecom Commercial Communications Customer Preference Regulations and register your sender IDs and message templates on the DLT platform, where the law requires
• honour opt-out requests promptly
• not send messages that are prohibited under this policy, or that mislead people
• follow the rules of the carriers and messaging platforms we use, including WhatsApp’s Business policies, which apply to you as they apply to us

We may block or limit messages that breach these rules, or that damage the reputation of our carrier and platform connections.

Product-specific rules and fair use

Some products need rules of their own, such as what may run on compute capacity, what may be stored, or the limits on shared resources. These are set out in the Product Schedule for that product, and they apply together with this policy. If the two differ for that product, the Product Schedule prevails.

We set fair-use limits on shared capacity so that no single customer affects others. Where we apply a limit, or you reach one, we will tell you before we act, except in an emergency, and we will work with you to find a fix. We do not use fair-use limits to push you to pay more or to keep you as a customer.

Reporting a violation

If you believe that someone is breaking this policy, write to our Grievance Officer at [email protected]. We acknowledge a report within 24 working hours and deal with it as our Grievance Redressal Policy sets out. Please say what you saw, where, and why you think it breaks this policy.

Report a security weakness to [email protected]. We acknowledge it within one working day.

Investigation and enforcement

We may look into a possible breach using account records, usage logs and the content reported to us. We look at your content only as far as we need to for the investigation, and as our Privacy Policy and the law allow. We may also act on a legal request or order.

What we do depends on how serious the breach is, whether it is repeated and what risk it creates:

We may act immediately, without notice, when we have to protect people or our systems, or the law requires it. In other cases we give notice first. We may report unlawful activity to the authorities and cooperate with them. We do not refund fees for a Service we suspend or close because of a breach of this policy.

Notice, appeal and reinstatement

We will tell the account owner by email what we have done, why, and what you can do to fix it, unless the law prevents us.

If you think we made a mistake, write to [email protected] within 15 days. A person who was not part of the original decision will review it, and we will answer in writing within 7 working days. If the matter is not resolved, you can use the steps in our Grievance Redressal Policy. When the problem is fixed, or we agree it was a mistake, we will restore your access.

While an Account or Service is suspended, we keep your data for the period set out in the Terms, and where the law allows we let you export it. We may delete it if the Account is closed or the law requires.

Changes to this policy and contact

We may update this policy. We will post the new version here with its date, and for a material change we will give at least 30 days’ notice before it takes effect, unless the law or a security risk needs faster action.

Questions about this policy go to [email protected]. Reports of misuse go to [email protected].

Last updated on 16 October 2026