Comsky Refund Policy

Scope

This Refund Policy explains when Comhard Technologies Pvt Ltd (“Comhard”, “we” or “us”), based in Noida, Uttar Pradesh, India, refunds money paid for the Comsky Services, and how to ask for a refund. It applies to every paid Service and forms part of the Comsky Terms of Service. Words defined there, such as “Services”, “Account” and “Wallet”, have the same meaning here.

A Product Schedule may add refund rules for a particular product. Where it does, those rules apply to that product together with this policy, and the Product Schedule prevails if the two differ.

Wallet top-ups and usage

You add money to your Wallet by topping up, and we deduct charges from it as you use the Services. A Wallet top-up does not expire.

Usage that has already been deducted from your Wallet is not refundable, because we have already provided the Service. If you think a deduction is wrong, you can raise it under “Duplicate and incorrect charges” below.

Cancelling a Service

You can stop using a Service or close your Account at any time, and when you do, we stop charging you for it. Cancelling does not entitle you to a refund of an amount already paid or of the unused part of the current billing period, and we do not give pro-rated refunds.

Duplicate and incorrect charges

We refund in full any amount that was:

• charged twice for the same thing
• charged after you cancelled the Service and before the cancellation took effect
• charged at the wrong rate, or for usage you did not make

Please tell us within 15 days of the invoice or Wallet entry, so that we can check the records.

What is not refundable

Except for duplicate and incorrect charges, we do not refund:

• usage already deducted from your Wallet
• amounts paid for a billing period that has begun
• work that we have already delivered
• fees for an Account or Service that we suspended or closed because of a breach of the Terms or the Acceptable Use Policy
• the unused portion of a current paid term where you cancel mid-term. Cancellation stops the next renewal; it does not refund the time remaining in the period you have already paid for

How to ask for a refund

Email [email protected] with your account name, the invoice number or Wallet entry, the amount, and why you think it should be refunded. We acknowledge your request within 72 hours.

We check the invoice and the usage records for the charge, and we reply in writing within 30 days, saying whether we approve the refund and giving our reasons.

How refunds are paid

We pay an approved refund to the payment method that was charged, within 7 working days of approval. Your bank or payment provider may take longer to show it.

A refund reverses the GST on the original invoice, and we record it with a credit note against that invoice.

If you start a chargeback with your bank while a request is open with us, we will treat the chargeback as the dispute and cannot process the same refund twice. If the chargeback is decided in your favour, we may adjust your Account to match.

Escalation, changes and contact

If you disagree with our decision, you can escalate it under our Grievance Redressal Policy. Nothing in this policy limits any right you have under the law.

We may update this policy. We will post the new version here with its date, and for a material change we will give at least 30 days’ notice before it takes effect. A change does not affect a refund request already made.

Questions about this policy go to [email protected], and refund requests go to [email protected].

Last updated on 2 November 2026