Comsky Grievance Redressal Policy
How to raise a grievance with Comhard Technologies Pvt Ltd, and how we will deal with it.
Last updated on 16 October 2026
Purpose and scope
This policy explains how you can raise a grievance with Comhard Technologies Pvt Ltd (“Comhard”, “we” or “us”), based in Noida, Uttar Pradesh, India, and how we will deal with it. It meets our duties under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020.
It applies to the Comsky website and to every Comsky product, and it is open to anyone: customers, users invited to an account, partners, visitors and members of the public. It forms part of the Comsky Terms of Service, and words defined there have the same meaning here.
Grievance Officer
In case of any grievance, as defined under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer can be contacted as follows.
| Detail | Information |
|---|---|
| Name | Ajay Gupta |
| Designation | Support Technical Lead |
| [email protected] | |
| Hours | Monday to Friday, in Indian Standard Time (IST) |
Emails are received at any time, and the timelines below run from the day we receive your email.
What counts as a grievance
You can raise a grievance about:
- how we handle your personal information, including requests to access, correct or erase it, or to withdraw consent
- content or activity on a Comsky service that you believe breaks the law or our Acceptable Use Policy, including impersonation and non-consensual intimate images
- a billing or Wallet dispute that support did not resolve
- a service failure or a broken commitment in the Terms that support did not resolve
- the conduct of a Comsky employee or partner
- a decision to suspend or end an account that you believe is wrong
For everyday help, such as setting up a product or a how-to question, please use support at [email protected]. If support has not resolved your issue to your satisfaction, you may bring it here.
How to raise a grievance
Email the Grievance Officer at [email protected], using the email address registered on your account if you have one. Please include:
- your name and contact details, and your account or workspace identifier if you have one
- the product and the dates involved
- a clear description of the problem and what outcome you want
- any earlier ticket or reference number, and links, screenshots or documents that help
- for a complaint about content, where it appears and why you believe it is unlawful
We may ask you to verify your identity before we act on a request about personal information. If your complaint is missing something we need, we will tell you what is missing, and the time limits below start once we have it.
How we handle a grievance
Acknowledgement. We acknowledge every grievance in writing.
Review. The Grievance Officer looks into the matter and may ask you or the relevant team for more information.
Reply. We write to you with the outcome, the reasons for it and any action taken. If you can appeal, we tell you how in the same reply.
| Type of grievance | Acknowledgement | Resolution |
|---|---|---|
| Content or activity reported under the IT Rules | Within 24 working hours | Within 15 days |
| Content showing a person in nudity or a sexual act, or impersonating a person (reported by that person or on their behalf) | Within 24 working hours | We remove or disable access within 24 hours of acknowledgement |
| Personal information requests and complaints | Within 48 working hours | Within 30 days |
| Billing, service and all other grievances | Within 48 working hours | Within 30 days |
We aim to resolve a grievance sooner where we can. If a law, a court order or a legal complaint sets a shorter time, that shorter time applies. If we reject a complaint about content, we will tell you why, and we tell the person whose content is affected when a complaint leads to its removal, unless the law prevents us.
Escalation and appeal
If we do not reply within the time above, or you are not satisfied with our reply, you can take the matter further:
- Reply again to the Grievance Officer and ask for the matter to be reviewed by a senior member of Comhard’s management.
- Grievance Appellate Committee. For a grievance under the IT Rules, you may appeal to the Grievance Appellate Committee set up by the Government of India, within 30 days of our reply or of the time for it passing.
- Data Protection Board of India. For a complaint about personal information, you may complain to the Board once you have used this process.
- Consumer forums and courts. You may also approach a consumer forum or a court of law. Nothing in this policy limits your rights under the law.
Records, confidentiality and changes
Records. We keep a record of every grievance, what we did about it and the outcome, for at least 3 years after it is closed, or longer if the law requires.
Confidentiality. We share your details only with the people who need them to deal with the grievance, and only as our Privacy Policy allows. We will not take action against you for raising a grievance in good faith.
Changes. We may update this policy. We will post the new version here with its date, and for a material change we will give at least 30 days’ notice before it takes effect.
Contact. Grievances go to [email protected]. Other privacy questions go to [email protected], and support questions to [email protected].
Last updated on 16 October 2026