Comsky CRM — Product Schedule

1. About this Schedule

This Product Schedule applies to Comsky CRM (the “Service”), provided by Comhard Technologies Pvt Ltd (“Comhard”, “we” or “us”), based in Noida, Uttar Pradesh, India.

It forms part of the Comsky Terms of Service (the “General Terms”). Words defined there — including “Services”, “Account”, “Authorised Users” and “Customer Data” — carry the same meaning here. The following documents also form part of your agreement and are published at comsky.ai/legal: the Privacy Policy, the Acceptable Use Policy, the Cookie Policy, the Grievance Redressal Policy, the Refund Policy and, where we have signed one with you, a Data Processing Agreement.

Where this Schedule and the General Terms conflict, this Schedule prevails for Comsky CRM. The General Terms continue to apply in all other respects. A signed Data Processing Agreement prevails on the processing of personal data.

You accept this Schedule when you first activate Comsky CRM.

2. What the Service is

Comsky CRM is a sales system of record, used through the web application at crm.comsky.ai and its mobile app. It provides:

• Leads, contacts, companies and deals on a shared pipeline
• Email on the record, through a mailbox you connect (section 6)
• Automation, sequences and follow-up reminders
• Documents and quotes attached to the record
• Reports and analytics
• Custom fields and custom objects, with per-role field and record visibility
• An import wizard for spreadsheets and exports from other CRMs
• A REST API with per-integration keys, and webhooks on record change

We may improve, change or retire features. For a paid feature, we will give at least thirty days’ notice of a change that materially reduces what it does, unless the change is needed for security, legal compliance or to stop abuse.

3. Your account and your users

Comsky CRM is activated from your Comsky account at account.comsky.ai. Account sign-in, two-factor authentication, session management and account-level activity logs are governed by the General Terms. Comsky CRM never sees or stores your password.

Each person who uses the Service needs their own user licence. A licence may not be shared or used by more than one individual; you may reassign a licence to a new person when someone leaves.

Roles with record-level visibility let you limit what a user sees — a representative sees their own records, a manager sees the organisation. Setting those roles correctly is your responsibility.

You are responsible for everything done under your account, including by the Authorised Users you invite, and for keeping at least one working administrator at all times.

4. Free trial

Comsky CRM is offered with a 14-day free trial of the whole product. Nothing is held back for a paid tier during the trial — automations, sequences, documents and reports are all included.

No payment card is required, and because there is no card on file, the trial cannot turn into a paid subscription by itself. Nothing is charged and nothing renews when the fourteen days end. You choose a plan to continue, or you export your data.

Your workspace is not deleted the moment the trial ends. Your data remains accessible for thirty days after the trial, after which it is deleted if you have not subscribed. We will notify you before deletion.

During the trial the Service is provided as-is, without warranty, support commitment or liability, to the extent the law permits.

5. Fees, billing and renewal

Seats. Comsky CRM is charged per user per month. The current price is shown at comsky.ai/products. There is no minimum seat count. All prices are in Indian Rupees. GST is added at the rate in force and shown on your invoice. Please provide a valid GSTIN so that you can claim input tax credit. If you are required to deduct tax at source, deposit it with the government and send us the certificate.

Term and renewal. There is no minimum term beyond the one you choose — a monthly plan is cancellable monthly. Subscriptions do not auto-renew by default. Your subscription expires at the end of the paid term unless you switch auto-renewal on from your account settings. Where auto-renewal is on, we raise the invoice and attempt to collect payment as required. Continued non-payment may result in suspension as described in section 11.

Price changes. We will give at least thirty days’ notice before a price change applies to you. It takes effect from your next billing cycle or renewal.

Disputed invoices. If you believe an invoice or charge is wrong, tell us at [email protected] within thirty days and pay the undisputed portion while we investigate.

6. The mailbox you connect

You may connect the mailbox you already use — Gmail, Outlook or another supported provider — so that email sits on the customer record alongside other activity.

• Mail still sends from your own address and still appears in your normal mail client. We do not route your mail through a Comsky mailbox.
• A thread stays private to you until you attach it to a record. Attaching it makes it visible to the users your roles permit.
• You grant the connection and can revoke it at any time from your mail provider or from within the Service.
• Your mail provider is a Third Party Application under the General Terms. Its own terms apply to your mailbox and we are not liable for it.

You are responsible for having the right to put that correspondence into a shared system, and for any notice or consent your own policies or the law require.

7. Sending messages from the Service

When you send email, SMS or WhatsApp messages (where available) through Comsky CRM, you must:

• Contact only people who have agreed to hear from you, and honour opt-out requests promptly
• Follow the rules of the platform you send through, including Meta’s WhatsApp Business terms where WhatsApp is used
• Follow the rules of the Telecom Regulatory Authority of India and the Do Not Disturb registry, and register sender identities and templates where Indian telecom regulations require it
• Not spoof sender names, numbers or caller identities
• Not use the Service for junk mail, spam, chain letters, phishing or unsolicited bulk distribution of messages

Charges for SMS and WhatsApp messages, where they apply, are shown before you send.

8. Support

Support is available by email to [email protected] and from within the product, during Indian business hours, Monday to Saturday, 9 am to 7 pm IST. We aim to respond within one business day with a substantive reply — not an automated acknowledgement.

This Schedule carries no uptime commitment or service credit. When a Service Level Agreement is published for Comsky CRM, it will be available at crm.comsky.ai/legal/sla and will apply automatically from the date shown.

9. Your data

9.1 Ownership and where it is stored

You own your Customer Data. We access, copy, store and transmit it only as needed to provide and secure the Service and as you instruct. Records, backups and the search index are held in India. We do not transfer your Customer Data outside India.

9.2 Separation and audit trail

Every query is scoped to your workspace by the data layer, not just by the screen that asked for it. Stage changes, deletions, permission changes and exports are written to an audit trail per record, showing who changed what and when.

9.3 Security certifications

Comsky CRM is not currently audited against SOC 2 or ISO 27001, and we do not claim those certifications. The security controls we operate are described on comsky.ai/security. If a certification is a requirement for you, treat it as absent rather than pending.

9.4 Getting your data out

• Export any filtered list view to Excel from inside the product at any time, without asking us
• Export your whole workspace through the API
• After you close your account, your data remains exportable for thirty days, after which we delete it except where the law requires us to keep it. Backups are deleted on their normal retention cycle.

9.5 Personal data in your CRM

Most of what you put into a CRM is personal data about other people. For that personal data you are the Data Fiduciary and we are your Data Processor under the Digital Personal Data Protection Act, 2023. You decide how it is used, and you are responsible for having the notices, consents and lawful grounds that your use requires.

Where your business or the law requires a Data Processing Agreement, we will sign one with you, and we will provide our current sub-processor list on request.

If we confirm a personal data breach affecting your Customer Data, we will notify you without undue delay. Report a security concern to [email protected].

9.6 Cookies and browser storage

For cookies and browser storage set by the Comsky CRM console, see the Comsky Cookie Policy at comsky.ai/legal/cookies. The console sets strictly necessary session and preference items only; no advertising or analytics cookies are set in the product console.

10. Acceptable use — CRM specific

The Comsky Acceptable Use Policy applies in full to your use of Comsky CRM. In addition, you must not:

• Upload personal or confidential information belonging to someone else that you have no right or consent to hold
• Share a user licence between people, or create users to circumvent seat pricing
• Use the API or data exports to build a competing service, or to scrape the Service beyond your own data
• Send messages in breach of section 7

Where this Schedule and the Acceptable Use Policy differ on a point specific to Comsky CRM, this Schedule prevails.

11. Cancellation, suspension and refunds

Cancellation. You can close your account at any time from within the product — it is a self-service page, not a support ticket. Cancellation stops the next renewal; it does not entitle you to a refund of the remainder of a term already paid for.

Suspension. We may suspend the Service where an invoice remains unpaid, where you breach the Acceptable Use Policy or threaten the security or stability of the Service, where we have reasonable grounds to suspect illegal activity, or where a court, regulator, law enforcement agency or government authority requires it. Where an invoice goes unpaid, the following sequence applies:

To object to a suspension, write to [email protected] within thirty days of being notified. While the Service is suspended for non-payment, we keep your data for thirty days. If the amount remains unpaid, we may terminate the account and delete the data after giving you a further seven days’ written notice.

Inactive accounts. We may terminate an unpaid account that has been inactive for a continuous period of 120 days, after giving you notice and an opportunity to export your data. Activity in another Comsky Service does not keep a Comsky CRM account active. An account with at least one active user is not considered inactive.

Refunds follow the Comsky Refund Policy at comsky.ai/legal/refund.

12. Liability

The limitation of liability in the General Terms applies to Comsky CRM. Our total aggregate liability for the Service is limited to the amount of one month’s service fee paid by you for it. For a free trial we have no liability.

Nothing in this Schedule limits liability for fraud, wilful misconduct, death or personal injury, or anything else that cannot be limited by law.

13. Changes to this Schedule

We may modify this Schedule on notice to you by service announcement or by email to your primary address. A material change that affects your rights takes effect at least thirty days after we notify you, unless the change is required by law or needed to protect the security of the Service, in which case it may take effect sooner as stated in the notice. Continuing to use the Service after the effective date is acceptance of the change.

14. Grievances and contact

Comhard Technologies Pvt Ltd, Noida, Uttar Pradesh, India.

Our Grievance Redressal Policy at comsky.ai/legal/grievance explains how a complaint is acknowledged, resolved and escalated under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

This Schedule is governed by the laws of India. Disputes are resolved as set out in the General Terms: good-faith discussion for thirty days, then arbitration under the Arbitration and Conciliation Act, 1996, seated at Noida, Uttar Pradesh, with the courts of Noida, Uttar Pradesh having exclusive jurisdiction for matters not referred to arbitration.

Version 1.0 · Last updated on 4 November 2026